配送ポリシー

At Jacob Fine Foods, we strive to provide our customers with the best possible shipping experience. Below are the details of our shipping policy:


1. Processing Time:

 - Orders are typically processed and shipped within 1-2 business days of receiving the order, excluding weekends and holidays.

2. Shipping Methods:

- We offer various shipping options in each area to accommodate your needs, including standard shipping and expedited shipping. Shipping costs and delivery times vary depending on the selected method and location


3. Shipping Rates:

- Shipping rates are calculated based on the weight of the package, the destination address, and the selected shipping method. You can view the shipping costs during the checkout process before completing your order. Feel free to contact us for any questions.


4. Delivery Time:

- Estimated delivery times vary depending on the shipping method chosen and the destination address. Standard shipping typically takes 3-8 business days, while expedited shipping options are available for faster delivery. However always bare in mind that during peak times such as holiday seasons and such may result in delays. If you are facing any issues we are happy to help, reach out to us. 

 

5. Tracking Information:

- If you wish to track your order and do not have a tracking number feel free to contact us at any moment.

 

6. International Shipping:

- We currently only offer shipping within USA, Europe and Middle East. We recommend ordering locally and not internationally as this can result in longer shipping times as well as import tax and other taxes and / or costs. Long shipping times can also compromise the quality of the products especially in warm regions and during the hot summer months. Therefore we recommend you buy locally and look for shops near you or buy from our site in your territory.

 

7. Shipping Restrictions:

- Certain items may be subject to shipping restrictions due to their perishable nature or legal regulations. 

 

8. Shipping Damage or Loss:

- In the rare event that your order is damaged or lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.


9. Change of Shipping Address:

- If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipping.


10. Shipping Holidays:

- Please note that shipping carriers may experience delays during peak holiday seasons. We recommend placing your orders in advance to ensure timely delivery during these busy times.


11. Customs and Taxes:
- For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. Jacob Fine Foods is not liable for any delays or additional charges incurred during customs clearance. We recommend contacting your local customs office for information on potential duties and taxes before placing your order to avoid any surprises upon delivery.
If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Jacob Fine Foods is exceptional.